![]() Note: It does not import pre-existing Zendesk tickets to Trello. Either, this is still something that is quite a "high touch" on-boarding process. Zendesk is a cloud customer support ticketing system with customer satisfaction prediction. It's not too difficult, I just hire people on Upwork to do the code, there are many people capable of doing google apps scripting and the Trellinator documentation takes them through a detailed description of how it works.Īlternatively I can handle that process for you. The implementation of Trellinator commands requires coding, though. Trellinator is free and open source, and can be set up reasonably simply by following these instructions but the setup is still pretty cumbersome: Make it easy for teams and clients to request work, support queries, or even tickets. This will allow you to try it out and assess it for your team. Check the health of our cloud services and products. Find answers, support, and inspiration from other Atlassian users. You can book an installation from the website or email if you can't find a suitable spot. Get help using and administering products. It's listed as an official Trello integration, but it needs a very "hands on" install. You can see how to set up Trellinator here:Īctually the example I talk about above using the board level notification is the example shown in the Trellinator overview video on the jacco Benko Board has a crappy on-boarding process, it's not a power up and you can't install it on your own unfortunately. The Trello Playbook for Support Teams rounds up five essential boards that you can copy and customize for everything from bug reports to feature requests, and every support ticket in between. In the popup window, enter your Zendesk subdomain. Click the Link your Zendesk account button. Select Attach a ticket or Attach a view as needed. In terms of alerting team members of the new enquiry, you can just post a new comment new enquiry" and then everyone on the board will get that notification and the first person to see that can assign themselves to the card.Īlternatively you could do a strict round robin with Trellinator like this:īenko Board is written in Trellinator. Click the Zendesk button in the Power-Ups section on the back of the card. ![]() You can try it out by emailing then I'll reply with a screenshot of what my reply looks like when I'm sending it to you :) Clicking the Send to Trello button will load the Trello options modal, allowing you to complete all of the required. Jacco yep that's right if you followed by your message, then the reply will go to the sender of the email. Once the Trello App is enabled through the Zendesk App Marketplace, simply open a ticket and the Trello widget will appear to the right.
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